Q: Do you accept returns?
A: Unfortunately we can only facilitate returns if the item is faulty, and reported within 24 hours of delivery to; showaddywaddymerchandise @mail.com
When new stock arrives, we conduct a thorough inspection to ensure that each item meets our standards for quality and craftsmanship. Before shipping, we also do our best to individually check each item to ensure that it is in perfect condition.
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Q: How long does it take for my order to be shipped?
A: We aim for all orders to be collected for shipment within 24-48 hours of purchase. Once your order has been dispatched, you will receive an email informing you that your order is on its way, including the tracking number and link to track your parcel.
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Q: What shipping method do you use?
A: We use Royal Mail for the majority of our orders.
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Q: My parcel has not arrived - what happens next?
A: If your parcel has not arrived as expected, we understand your concern and want to ensure that you receive your order as quickly as possible. In such cases, we follow the investigative procedures with Royal Mail to address the issue. Here's what you can do:
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Check Tracking: We encourage you to check the tracking number provided in your shipping confirmation email. This will help you monitor the progress of your parcel and provide insights into its current status.
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Possible Delays: Occasionally, parcels may experience delays due to unforeseen circumstances. Rest assured that we're committed to resolving any issues that may arise during the delivery process.
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Your Understanding and Patience: We greatly appreciate your understanding and patience during this time. While we do our best to ensure a smooth delivery experience, we must acknowledge that, at times, factors beyond our control can affect the delivery timeline.
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Our Commitment: Please know that we are dedicated to ensuring a resolution to the situation, and we will work closely with Royal Mail to address any delivery concerns.
If you have further questions or require additional assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our top priority, and we are here to assist you throughout the process.
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Q: I've sent you a message through the website contact form but I haven't received a response?
A: Please check your junk or spam folder as we will have responded to your message as soon as possible.
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Q: What is a Pre-Order?
A: A pre-order is a way for Showaddywaddy fans to reserve an item before it is officially released or restocked. By pre-ordering, you secure the item before release, and you'll receive the item as soon as it becomes available.
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Q: How do I know what size to buy at a Showaddywaddy gig?
A: As we cannot accept returns or exchanges for merchandise purchased at gigs, it's important to make sure you get the right size whilst you're there. You can refer to the size guide here - or our merchandise ladies will be happy to help you find the perfect fit in person.